If you want to cancel an order placed less than 3 hours ago, please contact us by email at [email protected] or whatsapp at +44 (0) 7732110404.
If your order has been dispatched and is in transit, we are unable to process the cancellation. Therefore, the order could be returned to sender after reached the destination. Please be aware that we will retain 25% of the total amount to cover the shipping cost, material expenses and the other 75% of value will be refunded to your original method of payment (This policy applicable for all made-on measure or custom Products). This is due to the fact that all personalised Items in the features, fabric patterns and textures, size or name can not be resold. Please allow from two to ten working days for the money to show in your account.
For all others “in stock products” the order could be cancel anytime before shipping. If the items has been shipped before the cancellation, please returned to the sender, we will retain in this case only the shipping fee, which is variable based on the countries (the remain amount will then refund).
Returning the Product(s) to us for any reason other than the products being faulty, you are responsible for returning the products to us and pay the cost or returning for countries outside U.K. Free returns for all U.K customers.
Any Products returned must be received by us in the same unused condition with the tags attached and must be unwashed, in the same packaging as when we delivered them to you wether possible.
products being faulty, you are responsible for returning the products to us and pay the cost or returning for country outside U.K..
